How an automotive group modernized sales and service approvals across dealerships.

A mobility business unified digital paperwork for vehicle purchases, service estimates, and fleet agreements, creating a faster customer experience and more consistent internal processing.

Company profile

An automotive group managing retail sales documents, service authorizations, lease renewals, and fleet account paperwork across multiple customer-facing teams.

Challenge

Sales and service teams depended on in-person signatures or disconnected tools, slowing deliveries and delaying service work. Document tracking was inconsistent, especially when customers switched locations or completed forms remotely.

Signably solution

Digitized purchase approvals, service authorizations, and fleet agreement workflows.
Enabled remote signature collection for customers who could not sign in person.
Introduced standardized templates for repeatable service and lease documents.
Provided a single document trail for frontline teams and back-office staff.

Business outcomes

Customers completed paperwork sooner, helping teams reduce delivery-day bottlenecks.
Service advisors got faster signoff on repairs and add-on work.
Fleet coordinators handled renewals and account documentation with less admin overhead.

Results at a glance

52% faster

Customer paperwork completion

46% lower

Service approval lag

Standardized

Branch consistency