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Need help with your documents? Let’s talk.

Whether you have questions about sending documents, security, compliance, or account setup — our team is here to support you.

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Need help with sending, signing, or tracking a document?
Our support team typically responds within 1 business hour.

Frequently asked questions:

  • Can I sign documents on my mobile phone?

    Yes. Signably is fully responsive and works on any device—mobile, tablet, or desktop. You and your clients can sign contracts on the go without installing any apps.

  • Is my data secure?

    Absolutely. We use enterprise-grade 256-bit SSL encryption for all documents in transit and at rest. Your data is stored in secure data centers with strict access controls.

  • Do recipients need an account to sign?

    No. Recipients can sign documents immediately via the secure link sent to their email. They do not need to register, pay, or download any app to complete a signature.

  • Can I upload my own PDF documents?

    Yes. You can upload any PDF, Word, or image file directly from your computer or import them from cloud storage like Google Drive or Dropbox.

  • What happens after a document is signed?

    Once all parties have signed, everyone receives a digital copy of the final document via email. The document is also securely stored in your Signably dashboard for future access.

  • Can I try Signably for free?

    Yes! We offer a free trial that gives you full access to our premium features. No credit card is required to start, so you can test the entire workflow risk-free.

  • Does Signably support custom branding?

    Yes. On our Professional and Enterprise plans, you can add your company logo and custom colors to email notifications and the signing interface for a seamless brand experience.

  • How many team members can I add?

    Our Team and Enterprise plans support multiple users. You can assign different roles (like Admin or Member) to control who can view, send, or manage templates.

  • Can I track the status of my document?

    Yes. Our real-time audit trail shows you exactly when a document was sent, viewed, and signed. You will also receive instant email notifications for each step.

  • Can I create templates for frequent documents?

    Yes. You can turn any document (like an NDA or Sales Agreement) into a reusable template. Define the roles and fields once and send it to new recipients in seconds without re-uploading.